FAQ

What types of watches do you offer?

Hydrogen Watch specializes in a curated selection of innovative timepieces that combine cutting-edge technology with stylish design. Our collection includes a variety of watches that cater to different tastes and preferences, ensuring that each piece is a unique statement of individuality.

What is your return policy?

If you are not completely satisfied with your purchase, we accept returns of unworn merchandise within 15 days from the date of purchase for a refund. Please note that certain items, such as monogrammed or personalized products, are not eligible for return.

How long does shipping take?

We offer free shipping within the United States, with delivery typically occurring within 1 to 3 business days. This ensures that you receive your timepiece promptly and can start enjoying it as soon as possible.

Are your watches covered by a warranty?

Yes, all of our watches come with a warranty that covers manufacturing defects. The specific duration and terms of the warranty may vary by product, so please refer to the warranty information provided with your purchase for detailed coverage.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

Do you offer international shipping?

Currently, our shipping services are limited to the United States. We are exploring options for international shipping in the future, so please stay tuned for updates regarding this service.

How can I contact customer service?

You can reach our customer service team by phone at 646-417-8335. We are committed to providing assistance and addressing any inquiries you may have regarding our products or services.